Shipping Policy

At LumeraRelief™, we work to process and deliver your order as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your purchase is confirmed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

Shipping & Delivery Times

After processing, estimated delivery typically takes:

United States: 5–15 business days

Delivery times are estimates and may vary depending on your location, shipping carrier, holidays, weather conditions, customs, or other circumstances outside our reasonable control.

Free Shipping

We currently offer FREE standard shipping on eligible LumeraRelief™ orders.

Any applicable shipping costs or available shipping options will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, tracking information will be provided when available.

Please allow a short period for tracking updates to appear after your shipping confirmation is sent, as carriers may take time to scan and update packages in their systems.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to make changes before the order is processed, but we cannot guarantee modifications once an order has been shipped.

Customers may be responsible for additional shipping costs caused by an incorrect or incomplete address.

Delayed Packages

Occasionally, packages may experience delays due to carrier operations, weather, holidays, customs, or other circumstances outside our control.

If your order appears significantly delayed, please contact LumeraRelief™ Support with your order number so we can assist you.

Lost or Missing Packages

If your tracking information shows your package as delivered but you have not received it, please first check around your delivery location and with household members or neighbors.

If you still cannot locate your package, contact us and we will help investigate the situation with the shipping carrier.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photos or videos of the damaged item and packaging.

We will review the issue and work with you toward an appropriate resolution.

International Orders

International delivery times may vary depending on the destination. Customers may also be responsible for customs duties, taxes, or import fees imposed by their country, where applicable.

Contact Us

For questions regarding shipping, tracking, or your delivery, please contact:

LumeraRelief™ Support
Email: [Your Support Email]

Please include your order number so we can assist you as quickly as possible.

Last Updated: August 2026